Geriatric and Special Needs Pets
Older pets and those with medical conditions, can become stressed easily by boarding causing any health problems (known or hidden) to become worse.
We will continue to accept older and special needs pets providing that they are not incontinent, can stand and walk without help and that eat well.
We reserve the right to decline to board any pet if we feel that boarding would be detrimental to your pet’s health. These pets should be boarded with your veterinarian instead.
When boarding an older or special needs pet, remember to leave a note with your veterinarian regarding your treatment choices, financial limits etc. in the event your pet becomes ill.
Reservation Changes and Cancellation Policy
– To cancel a reservation, please call us to cancel at least two days (1 week during holidays and school vacations) ahead of your scheduled drop off day. Failure to do so, will result in your account being charged for one day of board
– To pickup earlier than scheduled, please call to notify us at MINIMUM two days ahead of the new pickup day. This will enable us to allow another client to occupy that space.
We are always happy and proud to offer tours of our facilities. If you would like to tour the kennel, please call to schedule a visit without your pet prior to their first stay. On the day you plan to leave your pet, it is best to leave them with a happy pat and a quick goodbye in the office. This proves much less stressful to pets than drawn out or teary goodbyes.
Important information for your pets stay
- Leave yourself plenty of time when dropping off your pet. We want to be sure to get all of the necessary information from you. This usually takes at least 15 minutes
- Please keep dogs on a leash and cats in a carrier at all times. This is for their safety.
- Have the following available:
- current copies of vaccination records
- a number where you can be reached or an emergency contact
- written instructions for any food or medication
- Each dog is fed his or her own diet if provided or is fed one of the quality kennel foods. If you chose to bring your own food please package it per meal for stays less than 2 weeks. All medication should be in a “days of the week” container labeled with your name, your pet’s name and any dosage requirements.
- Make sure anything that you leave is labeled with your last name and that they are washable! Beds – Washable and portable, please. We move and wash bedding when we clean, so if it’s too big, we won’t take it. (We’ll give your dog one of our beds). W
- Up to 3 Toys per kennel accepted and recommended-
- Kongs will be filled, frozen and passed out.
- Bones should be smoked, nyla or marrow – we do not accept rawhide, pigs ears or hooves
- If you want your pet groomed or bathed, please make those arrangements when you make your initial reservation or at check in.
- Please walk your dog for a moment in the designated area to avoid excitement accidents.
- Remember, dogs chew. Even dogs that don’t chew at home, may chew when they’re away from home. We do our best but cannot guarantee you’ll get things back in the same condition as they came in.
After Your Pet Comes Home
- Kennel life is very exciting! There is activity all day long- dogs coming and going, play groups being switched etc. This is very mentally and physically stimulating for your dog. They do not sleep much at all during the daytime because of this excitement. Dogs often go home and sleep more than normal for several days while they “catch up”.
- The excitement of seeing you again can cause increased panting and drinking. Don’t worry; your dog had plenty of water while boarded. We suggest limiting water intake for the first few hours home to avoid stomach upset.
- We also suggest that you refrain from feeding your dog for several hours after coming home to avoid the risk of stomach upset. The first 24 hours home you should also feed a reduced amount of food (this is especially important if the dog has had a diet change while boarded) to reduce the risk of transitional diarrhea.
- Be sure to walk your dog when you arrive home because excitement can cause them to have “accidents”.
- When picking up a cat from boarding, be sure to keep him/her inside a few days before being allowed outdoors (if they normally are allowed out). Cats (even more than dogs) need to settle into a home schedule again before being given freedom outdoors.
- For cats, they too may sleep more than normal while they “catch up” from the excitement of being at the kennel.